Missed-call text-back
If you don't pick up in about 20 seconds, the caller gets a text from your business number. Their replies go to your phone and to a simple web inbox where you can answer. Your booking link goes in the text.
For local businesses across the U.S.
Stop losing the customers who call while you're busy.
Synnerg sets up your website, texts back every caller you miss, and asks every customer for a Google review. Built and tested in 7 business days. Then we run it for you each month.
Built and tested in 7 business days, or your setup fee back. No contracts. A real person sets it up.
Month to month. Cancel with 30 days' notice. Phone-carrier approval time for texting is excluded from the 7-day guarantee (see terms). Switching from another agency? Read this first.
Your business number2:41 PM
Missed call from (512) 555-0147
Hi, this is Austin Pro Plumbing. Sorry we missed your call! How can we help? You can also book here: book.example.com
Water heater is leaking. Can someone come today?
Forwarded to the owner's phone
Yes, we can be there at 4. What's the address?
The problem
When nobody answers, most callers just call the next business on Google.
You can't answer every call when you're on a job, with a client or closing up. A voicemail greeting doesn't win the job back. A text a few seconds later often can, because the customer is still holding their phone.
Reviews work the same way. Happy customers mean to leave one, then forget. A friendly text with a direct link after every job makes it easy for them.
None of this is complicated. It just has to be set up properly and kept running, and that's the part we do.
What you get
Everything a local business needs to win the call.
Google review requests
After each job your team adds the customer's name and number (takes seconds on a phone). They get a text or email with your Google review link, and one reminder if they haven't clicked. You can also offer an optional private-feedback link, always next to the review link and sent to everyone.
A website that does its job
A clean, fast site on your own domain with your services, service area, hours, click-to-call and booking link. Works on phones. You own the domain. (Growth and Pro plans.)
Google Business Profile tune-up
On a 45-minute call we go through your profile with you: categories, services, hours, photos, booking link and description. You stay the owner of the profile.
Social posts and short videos (add-on)
Posts: 3 a week on one platform ($199/mo) or 5 a week on Instagram, Facebook and Pinterest ($399/mo). Short videos for TikTok, Reels, YouTube Shorts, Facebook and Pinterest from $349/mo. Nothing goes out until you approve it.
A monthly check-in
We keep everything running, apply updates and send a short monthly summary: missed calls texted back, replies, review requests sent and clicked.
How it works
Built and tested in 7 business days.
- Day 0
Kickoff
A 30-minute call and a short intake form: your services, hours, phone setup and logins we'll need.
- Days 1–2
Number and profile
We get your text-back number, register it with the carriers, and tune up your Google profile with you.
- Days 2–5
Build
We build your site, connect your booking link, write your message templates, and send it all for one round of changes.
- Days 6–7
Go live
We test a real missed call and a real review request, train your team for 30 minutes, and hand over your logins.
One honest caveat: US phone carriers require business texting to be registered (it's called A2P 10DLC). We file it on day 1, but approval is up to the carriers and can take from a few days to 2–3 weeks. Until then we send review requests by email and keep text volume low.
Pricing
Simple plans. No long contracts.
Essentials has no setup fee. Growth and Pro have a one-time setup fee that we credit back to your account after 12 paid months in a row. The monthly fee covers hosting, your number, normal texting and our time.
Essentials
$97/mo
No setup fee
- Missed-call text-back with 1 local number
- Web inbox and forwarding to your phone
- Google review requests with one reminder
- Booking link connected
- Google Business Profile tune-up
- Carrier registration (A2P 10DLC) filed
- 1-page website on your domain
Growth
$197/mo
+ $497 setup, credited back after 12 months
- Everything in Essentials
- Website, up to 5 pages, on your domain
- AI review-reply drafting tool for you to use
- Staff logins and a 30-min team training
- Monthly results email
- 30 minutes of website edits each month
- Support replies within 1 business day
Pro
$297/mo
+ $997 setup, credited back after 12 months
- Everything in Growth
- Up to 2 numbers or locations
- Website up to 8 pages + town pages
- We draft replies to your new Google reviews for your approval
- Quarterly 30-minute review call
- 60 minutes of website edits each month
- Same-business-day support
Have 3 or more locations? Ask about multi-location pricing.
Add-ons
Social posts
$199/mo
3 posts a week on one platform
$399/mo
5 posts a week on Instagram, Facebook and Pinterest
Written from your real work and approved by you before anything goes out.
Short videos
$349/mo
8 short vertical videos a month made from your real job photos and clips, for TikTok, Instagram Reels, YouTube Shorts, Facebook and Pinterest. $649/mo for 16 a month plus Google Business Profile posts.
Email follow-up
$149/mo
A free offer on your site to collect emails, a 7-email welcome series and one email a month to your list. + $299 one-time setup.
Not included:
- Your domain name (about $12–20 a year; you own it) and business email.
- Carrier registration fees, passed through at cost (usually about $20–60 one time).
- Paid ads, SEO campaigns, photography and logo design. Social posting is an optional add-on.
- Very high texting volume. Each plan has a fair-use limit (300 / 500 / 1,000 text segments a month); above that we'll talk before anything changes.
What we promise, and what we don't
Plain terms.
We promise
- Setup done in 7 business days, or your setup fee back (carrier approval time excluded, see terms). The clock starts once we have your signed agreement, payment and completed intake form.
- Month to month. Cancel with 30 days' notice.
- You own your domain, your Google profile and your customer list. If you leave, we export your data and help you keep or move your number.
- Every customer gets the same review request. We never filter out unhappy customers or offer rewards for reviews; both break Google's rules and FTC rules.
We don't promise
A specific number of new jobs, reviews, star rating, ranking or revenue. Anyone who guarantees those is guessing. What we can promise is that the system is set up properly, tested, and kept running.
Questions
FAQ
Do I have to change my phone number?
No. Usually we set up "forward when busy or no answer" on your current line, so missed calls flow to the text-back number. Your customers keep calling the number they already know. Some businesses prefer to put the new number on their Google profile and ads instead; we'll talk through both on the call.
What does the customer actually receive?
A text from your business number, with your business name in it, something like: "Hi, this is [Business]. Sorry we missed your call! How can we help?" We write the wording with you. Texts aren't sent at night (default quiet hours are 9pm–8am your time) and anyone who replies STOP is never texted again.
What if my voicemail picks up first?
Then the phone system sees the call as "answered" and no text goes out. During setup we set the ring time shorter than your voicemail pickup, and we test it with a real call before go-live.
Is texting customers legal?
Yes, when it's done properly. Replying to someone who just called you is generally treated as conversational. For review requests you need the customer's permission to text them; we'll give you a one-line consent notice for your invoices or booking form. We also register your texting with the carriers, as US rules require. We're not lawyers, so check anything specific to your state with your own attorney.
Can you only send review requests to happy customers?
No, and we won't. That's called "review gating" and it breaks Google's policies and the FTC's rule on consumer reviews. Every customer gets the same message with the same link. There's an optional private-feedback link too, but it's offered to everyone and always alongside the review link.
Do you write or post reviews?
Never. We only make it easy for real customers to leave one. On the Pro plan we draft replies to reviews you've received, and you approve them before anything is posted.
Do you do online booking?
We connect the booking tool you already use (Square, Vagaro, Calendly, Jobber, Housecall Pro and similar) to your text-back message and website. If you don't have one, we set up a free scheduler for you.
What do I need to give you?
About 30 minutes for kickoff, 45 for the Google profile call, a filled-in intake form, your business's legal name and EIN for carrier registration, access to your domain's DNS (or we buy the domain on your account), and your logo and a few photos if you have them.
What does "credited back after 12 months" mean?
Growth and Pro have a one-time setup fee. Once you've paid 12 months in a row, we turn that fee into account credit that pays your next monthly bills until it's used up. It isn't a cash refund, and there's no contract: if you cancel before month 12, there's simply no credit. Our 7-day setup guarantee is separate: if we miss it, your setup fee comes back right away.
I'm with another agency and it isn't working. Can you help?
Usually, yes. Most "text-back never worked" problems come from setup: texting that was never registered with the carriers, voicemail answering before the forward kicks in, or a broken review link. See our switching checklist, and ask for a free audit.
What happens if I cancel?
Give 30 days' notice. We export your customer list, conversations and review-request history, hand over the website files, and either release the number or help you move it to your own phone account.
Get a free website mock-up.
Tell us about your business. We'll send a free mock-up of what your site could look like and set up a 20-minute call to walk through it. No pressure, no obligation.