Synnerg

Terms of service and refund policy

Last updated October 18, 2026

Synnerg is a business name of COOVOSS, based in Minnesota. These terms cover our done-for-you services for local businesses: websites, missed-call text-back, review requests, review-reply drafting, social posts, email follow-up and Lead Finder. If you sign a service agreement or statement of work with us, that document controls wherever it differs from this page.

Plans and prices

Each plan has a one-time setup fee and a monthly fee, as listed on our pricing section or in your proposal. Add-ons are billed monthly on top of your plan. Prices are in US dollars. We'll give you at least 30 days' notice by email before any price change applies to you.

Payment

Payments are processed by Stripe. The setup fee is due before work starts. Monthly fees are billed in advance on the same day each month, starting when your setup is complete. If a payment fails, we'll email you and retry; if it's still unpaid after 14 days, we may pause your services until it's paid.

Some costs are passed through to you at cost, with no markup: one-time phone-carrier registration fees for business texting (usually about $20–60), and texting above your plan's fair-use limit, which we'll always discuss with you first.

Cancelling

All plans are month to month with no long-term contract. To cancel, email us. Cancellation takes effect 30 days after we receive your notice, and you're billed through that date. When you leave, we export your customer list, messages and review-request history, hand over your website files, and either release your texting number or help you move it.

Refunds

• Setup guarantee. If your setup isn't done within 7 business days, we refund your setup fee in full. The 7 days start once we have your signed agreement, your setup payment and your completed intake form, including the logins and domain access we need. Time spent waiting on phone carriers to approve texting registration doesn't count, because it's outside our control. "Done" means your website is live (on plans that include one), your number passes a missed-call test, and review requests are working.
• Before work starts. If you change your mind before we start your setup, we refund your setup fee in full.
• Monthly fees aren't refunded for partial months, except where the law requires it or we failed to provide the service.
• Pass-through fees already paid to carriers or other providers can't be refunded.

To ask for a refund, email us. Approved refunds go back to your original payment method within 10 business days.

What we don't promise

We set up and run the tools properly and keep them working. We don't guarantee a number of calls, jobs, reviews, star ratings, search rankings or revenue. Nobody honest can.

Your responsibilities

• Give us accurate information about your business, and only facts you can stand behind. We won't publish claims you haven't confirmed, such as licenses, awards or prices.
• Have your customers' permission before we text or email them for you, and use the opt-in wording we give you. We honor every STOP or unsubscribe request.
• Don't use our services for spam, misleading claims, review gating, buying reviews, or anything unlawful.
• Approve posts, review replies and website copy before they go live when we ask you to.

Who owns what

You own your domain, your Google Business Profile, your customer list, your social accounts and the content you give us. Website copy and posts we write for you are yours once paid for. We keep ownership of our software and tools and may reuse our general methods and templates with other clients, never your private information.

Liability

We aren't liable for lost profits or indirect losses, or for outages and changes at third-party services we depend on, such as phone carriers, Google, Meta, Stripe or hosting providers. Our total liability for any claim is limited to the fees you paid us in the 3 months before the claim. Nothing in these terms limits liability that can't be limited by law.

Changes and governing law

If we change these terms, we'll update the date at the top and email current clients about any important change at least 30 days before it applies. These terms are governed by Minnesota law.

Contact

Questions, cancellations and refund requests: hello@synnerg.com.